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Receiving HouseSpin Email

Occasionally, email does not appear to be delivered to HouseSpin members. Most frequently the problem is caused by a spam filtering system. If you are a member but are not receiving any messages from HouseSpin to your email inbox, please check with your mail administrator to make sure that mail from noreply@housespin.com and support@housespin.com are allowed to be delivered to your mailbox. and to make sure that there are no other problems preventing you from receiving your email. Some email providers filter messages based on content, subject line, or the sender's address and noreply@housespin.com and support@housespin.com and may put your email into the a bulk or junk mail folder. Please make sure @housespin.com is on your "approved sender" list or "whitelist" and/or in your "contacts" or "address book". Sometimes an ISP(Internet Service Provider) or your email services provider will have infrastructure problems that delay email delivery so check the support pages or call your ISP to check on any issues they may have. Furthermore, ISP's can invoke mail controls that block your email completely without your knowledge.  Take a proactive approach with your ISP/email provider and be aware of what triggers blockages. You may also wish to check the settings in your e-mail program to make sure it isn't incorrectly flagging HouseSpin messages as spam. If you find that your HouseSpin email is going to your trash folder or to a "bulk mail" folder, then you will want to adjust your junk mail filter. If you have recently installed a new email software or a new program to help defeat spam, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. If you use a third party spam filter system like Zero Spam, please add the housespin.com domain to your whitelist domain. Please see our general suggestions on how to remedy issues with spam, bulk, or junk mail folders below. AOL users Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages: Click Mail in the toolbar at the top of your AOL window Select Block Unwanted Mail Click Custom Sender List Select Allow only the senders and domains listed below Enter this domain @housespin.com Save Gmail users Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through. Hotmail users Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages: Click Mail, then Options (next to the Help link) Click Junk email Protection Click Custom Sender List Click Safe List Enter this domain: @housespin.com Click Add Yahoo users Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

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